Crazy Customer Stories

When I worked at a thrift store, there was a man who often came by to shop for clothes. Every time, he’d compliment my outfit and say how much he admired my dressing sense. He was genuinely one of the nicest cust… more

I have customers the come in joking and no matter the day I’m having I still laugh and have a great interaction with them!
What’s the craziest joke your customer ever told you?

Had a lady try to return a winter coat once except the coat she pulled out looked like it came straight out of great-grandma’s closet. She swore up and down the tag and receipt matched and they did but only because they belo… more

Heyyy ! Any advice for recruitment event/interview at Hollywood bowl group (Putt&Play) I’m going to the one in Rochdale but if you’ve experienced going to one in any other area any heads up or inf… more

So yesterday, I’m on a Zoom call, right? Camera on, coffee in hand, pretending to be professional. Midway through my “strategic insights” speech, my cat decides to *parkour* off the bookshelf behind m… more

When I first started, I used to waste so much time running back and forth grabbing things. After a while, I learned little hacks like stashing an extra box cutter in my pocket, or folding boxes a certain way so t… more

Being a dispute agent, I deal with all sorts of confusing situations where customers end up confusing me too. I recently had a lady disputing a charge , one moment she said she didn’t know how it happened, … more

Customers see the clean aisles, stocked shelves, and everything running smoothly. What they don’t see is the chaos in the back: boxes piled higher than me, coworkers rushing around trying to track down missing pr… more

I had a pretty good day and meet some really nice customers we spent 2 hours together!
What’s the longest you’ve been with a customer?

Hey guys, I need help. My fiancé and I are moving in early November, and I need a steady hourly job. Since April, I’ve been job hunting while working part-time in insurance, but I can’t pass my certif… more

I'm not trying to "get some" at work... don't flirt with me.

Last week I was juggling three coffee cups, my laptop bag, and my phone when the automatic door at work decided to be dramatic and stop halfway. I slammed straight into it, coffee exploded like firewo… more

The last thing you want after a day off is a busy day at work, but lately I haven’t been that lucky. Every Monday drains the energy I just restored over the weekend, with back-to-back customer inquiries about the… more

Why do people get frustrated with customer service? Is it their situation or just who they are? I had a caller who paid his student loan twice, once with debit and once with credit, and wanted the bank to return … more

How is your shift going today? Let's chat

Last week I rushed into a meeting still holding my grocery bag because traffic ate up all my prep time. Of course, that’s when my boss asked me to “share something insightful.” My mind went blank, so … more

Last week, I stopped for coffee before work, juggling my phone, bag, and keys like a circus act. I reached the counter, proudly ordered, then realized—I never grabbed my wallet. The cashier smirked, a… more

me when a customer is hesitant to ask for help after messing up on the machine "it's ok, when you mess up, i look good"

I work at Wilfrid Laurier University as a food service associate. I am not easily shaken up by anything but once while working at the salad bar, a guy asked me for some pineapples. Assuming he wants … more

A shipment of office chairs was supposed to head straight to Toronto, but the tracking showed them taking a scenic detour through Florida. Dispatch was losing it, customers were calling nonstop, and w… more

I like for my customers to be well informed and ask all the questions they need without being rushed. I personally prefer slower days than the high volume days.
Are you the type that like slower days … more

I hate when my transactions are interrupted by people who clearly see I’m with another customer. Is there no common curiosity anymore?
How do you manage to juggle customer without feeling overwhelmed?

It’s so frustrating when you walk into a store as a customer and get treated poorly. Today I went shopping in a mall and asked three staff members about a product. A simple yes or no would have worked, but instea… more

You ever notice how some things at work just test your patience in the funniest ways? Like the shopping carts with that one janky wheel that makes the loud thunk-thunk-thunk all the way across the store. You alre… more

One time near closing, a customer asked to use the bathroom. We had to tell him it was out of order, people kept breaking the plumbing by shoving masks down the sinks and toilets, so the store gave up fixing it. … more

I had a customer call me out of my name because he wasn’t an authorized user on an account he wanted to add two very expensive items on. Which the process causes for a soft pull on the primary account holde… more

Some customers test your patience, and you hope never to deal with them again. I once had a call from a guy who was rude, but I still resolved his issue. Later, I got feedback from the back team asking me to redo… more

The forgotten PIN saga never fails to test patience. Someone tries once, twice, three times. By the fourth decline they’re convinced the machine is broken, not their memory. Meanwhile, you’re standing there watch… more

Break time hits different when you’ve been on your feet for hours. Everyone’s got that one go-to snack that instantly recharges them. Some people swear by chips or chocolate, others grab an energy drink like it’s… more

I remember once a guy was walking around literally biting into produce and spitting it on the floor. My boss ended up following him out, and as he’s leaving, the guy starts chucking phones cases at people. Security barely ha… more

After handling daily scam and dispute cases, some truly stay with you. Today I spoke to an elderly lady who went to the wrong car dealership, got confused, and was convinced to pay $10k just as a “dep… more

I love when the customers are excited about their purchases!
What excites you about dealing with your customers?

One of our drivers was delivering to a distribution center when his truck suddenly disappeared off the tracking map. Cue panic—dispatch thought it was stolen. Turns out he had parked right next to the… more

I recently started a new short-term role at my company, where we were told only good performers would get permanent spots, while others return to old roles. It seemed fair at first, but now I see a new batch star… more

One of our drivers called me yesterday saying the loading dock looked “different.” Turns out he was at the right address… but the wrong city. Two towns with the same street name, and GPS picked the fa… more

Ever reconnect with a coworker years later? How was it?

The hardest calls aren’t the long ones, it’s the ones that land 5 minutes before my shift ends. Recently, a lady called to dispute charges on her credit card, but the time frame had already passed, and no excepti… more

A customer tried to flirt with me and I said “yea, you can’t afford my hourly rate”…

So yesterday, one of our trucks was supposed to deliver pallets to a warehouse 20 minutes away. Simple job, right? Except the GPS glitched and decided the “fastest route” was through a gated retiremen… more