Crazy Customer Stories

Please please PLEASE be nice to the person providing customer service to you, wether they just started, or have been working for years. I had a guest complain I mislead them towards the ice machine wh… more

I had a customer last week come in and was speak as if I wasn’t educated in the products we sell. I explained to the customer that I’m very aware and educated on the topic at hand. The customer had a questi… more

I see being a woman in leadership never gets easy and you will always have to speak up for what’s right for you!
As a person in leadership how do you handle situations where you feel like you’re getti… more

One of the weirdest calls I ever had: a guy seriously telling me he’d invented quantum physics and that the holographic strip on the $10 bill was actually a portal he put there. He was calm, convinced, and honest… more

I feel like there should be clear rules for using credit cards and disputing charges. I recently had a call from a guy who spent $1000 on an online game, expecting to be paired with a “genius” player. After playi… more

Last week in logistics, a driver called me panicking because his GPS kept rerouting him into a cornfield. Turns out the system had updated and was convinced a brand-new highway ran straight through Fa… more

Okay, so this happened way too many times at the store I worked at. Someone would come in trying to return something we don’t even sell. We politely say, “Sorry, we can’t do that,” and suddenly we’re liars,… more

Week 3 of football season. How's your team doing?'

Mine is underperforming. As usual.

Then again, I know a lot of people, if they don't go 17-0, run the play-offs, and win the SB by 30 points, it'… more

There’s this elderly guy from the neighborhood who would stop by every single morning just to stir up arguments with paying customers. Politics, football, local news,you name it, he’d pick a fight. He never… more

Weekends feel like they come with a fast-forward button. You wait the whole week for those two free days, and before you know it, they’re gone in a blink. One moment you’re relaxing Friday night, the … more

At the retail store I worked at, whenever there was a missing child, we’d call a “Code Adam.” Everyone dropped what they were doing to help search.

One slow night, a 10 year-old couldn’t be found. The parent was panick… more

Maybe it’s just me, but Fridays always feel lighter than the rest of the week. Sure, I’m tired after working nonstop, but somewhere in the back of my mind I know the weekend is right around the corner… more

One time in logistics, a customer insisted their shipment was “lost in space” because the tracking showed it bouncing between two nearby hubs. After hours of digging, we found out the driver had liter… more

I worked at a hotel for 4years and over 6 months. I was the longest employee at the hotel. I had been through 6 GM's and ASGM'S. They brought in a Task Force GM of which he did not take care o… more

Some days at work just feel heavy, you’re drained, unmotivated, and everything seems harder than it should. I’ve learned it’s okay to have low days; they don’t define your worth. What helps me is taki… more

I had one of the most bizarre calls today in disputes, and it made me wonder how unbelievable people can be. A lady bought a phone plan for Jamaica but forgot to bring her SIM card. Since she couldn’t… more

Back when I worked in logistics, a customer once asked if we could “ship air” because they needed to test how their packaging held up in transit. I thought he was pulling my leg, but he really wanted … more

I was laid off last December and have been actively searching for remote roles ever since, but no luck. It’s been 9 months now, and honestly, I’m exhausted by the whole situation. I just keep praying … more

A customer once asked me if the car’s heated seats could double as a pizza warmer in the summer. I laughed, thinking he was joking—but he actually showed up with a pizza to test it. We both cracked up… more

While I currently work the bakery department, I was a full-time cashier at my employer for the first 9 years.

One Sunday, a woman came up to my register with a HUGE catering order. We're talking like $1,700 worth.
more

Hi everyone, I recently completed my Master’s degree in Project Management (2024) and I’m eager to begin my career in this field. While I don’t yet have direct work experience, I have a strong academic foundation… more

Had a customer once who asked if the car’s cup holder was “air-conditioned.” I laughed, thinking it was a joke, but nope—dead serious. They wanted to keep their iced coffee cold during long drives. I … more

I cherish the job I do and I care for customer differently so when the customers come in disrespectful it make me upset because I’m willing to help I’m just not giving in when you’re being rude and di… more

I had a customer tell me I was a better manage than my manager. I resolve a an issue the other manager was going to try to resolve. The customer left the store smiling and happy

Some colleagues can make work harder than it needs to be. I’ve seen people gossip, avoid tasks, or shift blame when things go wrong. Instead of working as a team, they create negativity that spreads a… more

Had a call today where the wife of an account holder wanted us to fix her husband’s account issue. I politely explained we can only speak to the account holder. She laughed and said, “Pardon me? You serious?” The… more

Had a customer call me once, dead serious, asking if I could remove his wife as an additional cardholder and change his personal card number. Turns out they were in the middle of a messy divorce, and according to… more

Had a call the other day that had me shaking my head. This guy bought a plane ticket on his credit card, later cancelled the flight, and got the refund back. He then calls asking why he has to pay the interest th… more

Negotiating salary can feel intimidating, but it’s about knowing your worth. When I got an offer for my current job, I almost accepted right away. Then I paused and thought, if I don’t ask now, I’ll r… more

One of the calls I get on repeat goes something like: “What do you mean I have to wait 3–5 business days for my refund? I want my money NOW.” The thing is, when a refund is issued, it first shows as “pending,” th… more

When I started my new job, I thought tenured colleagues knew everything, but I was wrong. I often get calls where their cases are poorly handled, and I feel bad for customers. At the same time, it’s s… more

Ever had a customer experience so bizarre you wondered if it was a prank? I once had a guy walk in asking if the “extended warranty” covered emotional damage from his car breaking down on a date. I ha… more

A post the other day was about how every work is a sitcom, and if you don't know who the sitcom character is, it's probably you. But it reminded me of, how almost every place I have worked, s… more

One of the most common calls I get is about “being charged twice.” It usually happens with hotel purchases, first there’s the authorization hold, then the actual payment. That first hold always drops off in 3–5 b… more

So tell me this—why is it that every time a new exec rolls in, hiring suddenly feels like a mystery game? One week the job postings vanish, the next week it’s like a hiring spree. Are they cleaning ho… more

I’ve noticed people often try too hard in new jobs to make a good impression, but lately I’ve seen some bizarre behavior from my colleagues. In a recent meeting, management even pointed out that some … more

As a Chef what are your Top 5 must do’s when starting your shift to insure things run smoothly???

So last week, a customer walked in asking if the used Honda Civic I showed him came with a “free Netflix subscription.” I laughed, thinking he was joking—nope, he was dead serious. He said if fridges … more

Ever notice how “just a quick task after hours” magically turns into three? Like, am I secretly on-call 24/7 without the job title? One time I answered an email at midnight, and suddenly people though… more