A customer barged up to the counter waving a cereal box, yelling the scanner was rigged. I walked over to check the shelf tag—only to see she’d somehow crammed a family-size box into a regular-size box’s spot, crushing half the row in the process. She stared at it, dead serious, and said, “Well, the box grew while I was shopping.” I had to bite my lip to keep from laughing as she proudly bought it anyway.

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People are of such fascinating features, aren't they? I would have had a very hard time keeping a straight face too. That is a lot of effort to go to to save the dollar or two on cereal.

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Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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