Amex has stopped accumulating points on my corp. Platnium card to everyone at my boutique. The service rep has stopped responding. We aren't behind on bills. Any ideas? I'm out like 100k points.

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We put like $50k each on the card every year. 20 or so employees at this firm. We realize we are a small account but the level of service we have gotten has been completed shit. There are 2 key issues: 1) cards aren't accumulating points 2) all points were lost when we switched from the gold card to platnium.

Interested to learn more about why you are going through this... sorry, I don’t have much experience in your situation

We aren't sure why, but the problem happened when we switched to the platnium. The service there has been hilariously terrible. The funny thing is how little they care. Like my boss cancelled his black card and they didn't do anything. I'm a csr guy and was considering switching to the platnium but not anymore. On Monday in going to start finding vps/svps in their customer service division to cold email because I'm out of ideas. It's been months and I want the points to book a flight

Have not had good experience with AMEX, despite their allegedly strong reputation for good service. Would not count on those points. Suggest your team switch to different provider.

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