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Anyone flown Asiana airlines (Korean). Thoughts?
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Coffee or green tea?
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Perhaps the analyst is burnt out? Unless they just started, most people are burnt out without any really good way to get away from work and truly recharge.
If they are new and this way, try coaching them a bit. Virtual onboarding is next to useless, since it leaves most people confused or even more than before they started.
If it has happened more than twice, you're dealing with a behavioral pattern. Focus on the pattern, not the person. The pattern is affecting the team, the workload, and most important, your trust in this person's ability to handle more responsibility. If they can't handle small tasks, they can't handle big ones, and that speaks volumes about future potential. So they need to change the pattern. And you need to be specific about what the new pattern needs to look like.
Describe the pattern you're seeing.
Ask questions about what's driving it.
Describe the pattern you need to see.
Ask questions about how your can support them in developing that pattern.
Be very specific about expectations and outcomes, and make sure the environment feels safe so they can tell the truth about what's happening and brainstorm real solutions with you.
Good question. Have you attempted to ascertain the root cause(s) for his/her issues?
I recently had an analyst with similar issues and we identified the root causes to be a) a perceived need to get things done perfectly the first time (namely, PPT slides) and b) a lack of confidence in asking questions. I gave coaching a few times on doing iterative development, getting regular feedback, etc., and I tried to get this person comfortable coming to me with questions. Eventually, performance improved.
We are burnt out and got zip last year (at least at my firm) so why do you expect us to be motivated and hyper productive? Tbh they’re probably busy searching for a new job.
Basically this. The benefits aren’t there so it’s hard to give a crap.
And personally I really miss working with my team in person because yknow, zoom fatigue
Have you tried telling them how import they are to you and how much of a life saver they are for the tasks they are completing?
They might just need a little love and appreciation, if they are a young analyst they may have spent the year alone with all the Covid stuff which could:
1) make them forget about how to communicate
2) leave them lonely and unmotivated
Sometimes some warm and fuzzy virtual connection goes a long way
By new analyst, do you mean new to the firm? Set up reasonable checkins (daily), create a task list and ask them what they need in the way of direction. Maybe they don’t have direction. Coach and develop. If they’re checked out going hard on them is just gonna backfire
If we weren’t checked out, OP wouldn’t have this issue in the first place. Firms need to find ways to get their analysts engaged and motivated. Increased financial compensation can be a powerful (de)motivator if it is (not) given. 0% raise=0% effort.