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Hi folks,
Is ServiceNow Business Unit is already up and running in all the tcs regions across India? How the folks will be mapped from CBO to this new unit can someone shed some light on this matter and how it will affect to the employees who are working on servicenow tool.Tata Consultancy
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You two should talk

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Process mining is picking up. Check out Celonis
Discovery phase is the most important one but if not handled with care will make client nervous with the early huge investment..
Workshops with business to identify use cases early on and working simple to medium to complex is the best approach..
Automation of process Discovery might be helpful but amount of time and money involved upfront wouldn't be a good bet..
2 cents