{ "media_type": "text", "post_content": "Bonvoy Titanium. Did not get a complimentary suite upgrade at a Ritz, but I was offered a suite upgrade for a cost. Meaning they had some available. Can they do that? If they have suites available, don’t they have to upgrade me? I know Ritz plays by slightly different rules, so curious", "post_id": "6100eaa4559dca001c6f82eb", "reply_count": 16, "vote_count": 3, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Bonvoy Titanium. Did not get a complimentary suite upgrade at a Ritz, but I was offered a suite upgrade for a cost. Meaning they had some available. Can they do that? If they have suites available, don’t they have to upgrade me? I know Ritz plays by slightly different rules, so curious

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It’s not Ritz. It’s just that the program doesn’t mandate complimentary suite upgrades when a single one available. That’s nowhere in the rules. Out of a room category, only a fixed number (not all) are available to be upgraded to. And if you get upgrade, most times will be to the closest higher category, not all the ways to the suites (normally, although it happens some times) TLDR boycott Marriott program and move to Hyatt

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RIP SPG

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I’m ambassador and rarely get suite upgrades at Ritz, St. Regis, etc. That said, I’ve gotten huge hospitality suites attached to my bedroom at run down sheratons that I never asked for and didn’t use. Yes Bonvoy sucks but not sure if I’m ready for Hyatt yet

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I’m lifetime titanium and I switched to Hyatt. Benefits total weak sauce. Plus you have to stay in marriotts

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Same, P1. With lifetime titanium status I’m not impact by Hyatt’s smaller footprint since I can still stay at a Marriott when they happen to be the best (or only) option in a market.

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Dramatically better treatment at Hyatt’s in my experience. Have had ambassador for years, just got Globalist this year. Even without globalist I had better experience at Hyatt’s.

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Is the suite they offered a paid upgrade to a club suite (that would normally include club lounge access) or a select suite like presidential, etc.? Or even a higher category than the intro suite? If so, they can probably avoid upgrading you to it. If not, be pushy but nice. Ask to speak to a manager. Call titanium customer support, etc. I’ve learned I have to be pushy sometimes, but I almost always get what I want/am entitled to. All that said, Bonvoy is a lot crappier than SPG used to be (other than the cost of the most expensive redemptions). Despite having lifetime titanium, and currently ambassador status, I stay in Hyatts when possible.

I believe all suites at the RC have Club lounge access, and the T&Cs explicitly mention these are excluded from complimentary upgrade: “At The Ritz-Carlton, suites are only included for Titanium Elite and Ambassador Elite Members and rooms with direct Club access are excluded. ”

Indeed, now that you mention it, i’ve had many suite upgrades at the RC Riyadh (but never at RC Budapest / HK)

I’ve always received an upgrade at a Ritz! Not always a suite, but at least better than whatever I booked. I just say it’s me and my girlfriend’s anniversary 🤓. We even got a handwritten note and bottle of wine once. Although i’m not that picky since any Ritz is better than the hotels I would stay in growing up on family trips

Does Hyatt status match?

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