Customer Success professional with 11+ years in SaaS & E-commerce, skilled in retention, renewals & growth. Experienced in building trust with enterprise/mid-market clients, reducing churn, driving adoption & expansion, and leading cross-functional success. After a 7-month medical break, I’m ready to join immediately in CS, Account Management, or Client Engagement roles in Delhi NCR. Passionate about scaling CS functions, creating retention playbooks & mentoring teams.

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Hi Shraddha, if you find any suitable roles in the career page of Eli Lilly, dm me job id for referral at Eli Lilly.

Thank you so much

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