Anyone else impacted by the Hilton Honors system issue where status has been downgraded? Is requesting an upgrade to an executive suite for a personal stay a solid request?

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The current solution they've provided is a phone number that I'm supposed to give to the front desk when I check in. Without it, I don't have lounge access or breakfast.

Does the phone number not work? I would argue with Hilton Central not the hotel.

I don’t see why I’d give you that from the hotel if it was. Hilton’s issue.

Definitely agree, was going to ask Hilton Corporate to update my reservation on their end.

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