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Did you retrieve a copy of the code sheet to show where you were? If you have not done so. Please get a copy and take it to HR. You are being set up or she is highly incompetent
Rarely. I’d rather be called in and talk about it first. However, it’s up to the manager to make the final call on those complaints being made.
Oh yeah, the patient is always right in my clinic. Even when the patient is very, very wrong or was actually incredibly rude, disrespectful, or even outright cruel. And it always seems like the worse we're treated, the more likely they are to complain (and management takes their word as gospel). It's disheartening.