For anyone else at a small (25+ attorney) civil defense firm with a wide variety of practice areas, how do handle cold calls from potential clients? Who takes them? Do you have an online intake form? If so, who reviews the forms?

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We have a staff member whose primary job it is to take these calls, fill out a one-page intake form based on practice area, run and document conflict checks, and then send the intake + conflict check packet to the attorney sought by the PNC.

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