For those of you who have had to develop a "thick skin" how did you do it without becoming a robot? In the beginning, I just cried at work all of the time. I've gotten better but I'm generally sensitive so kind of an outlier. Could use some advice, thanks

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Do you need to have thick skin, or do the people you work with need to be better at giving constructive feedback and leading by inspiration and not fear? Something to think about.

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You're a leader. And that comes with carrying some heavy burdens and some nuanced psychological/emotional intelligence. Everyone is different, and every team is different, and every client is different - that matters.

I separate my personal (VERY emotive/goofy/introspective) from my professional (decisive, straightforward, and some would say cold) personas. This has its own flaws, but it works for me in portraying the thick skin and taking one hat off at the end of the day.

Some of us confide in peers and leaders, never showing a lack of control over their emotions downward in the hierarchy, or outside account, but always having an appropriate outlet to ensure inner emotional balance.

Boundaries also help. Controlling other aspects of your work life (when you sign off, how often you give away your time, etc) helps you gain control over what feels uncontrollable (the feelings of it all).

I will leave you with the assurance that your emotions and the connection you have to them make you a better client manager. The fact that you're even asking this question shows critical skills that cannot be learned.

Good luck, you'll be great.

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Even though we don't save lives, this is a very stressful job. Sadly, I've had to deal with a lot of toxic people.
My recommendation is still be compassionate and understanding. It goes a lot further in the long game. The good people will find you. And if thats not enough, a good therapist is awesome.

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Find a some like minded people at work. It helps if they are on your account but they don’t need to be. Honestly, at some agencies that’s not easy to do, especially being fully remote. My current group keeps each other sane. Whether it’s venting about work issues, talking each other down more just being an ear/sounding board. It’s been really helpful for us. Sharing keeps us human.

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Remember you are not what you do and you are not your job. Their feedback is on your work and not on your as a person. People that are condescending in the workplace are usually unhappy insecure people that need to flex for their ego. I feel bad for them and know that says more about them than me. I try to look past snarky comments, focus on just the work and kill them with kindness.

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I can 100% relate. I have good days and bad days. I'm learning not to get emotionally attached to projects and realize that sometimes things are simply out of my control. Good luck and know that you are not alone.

No idea - been doing this for 20+ years and still take rejection badly. I just get better at hiding it.

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