Had a tough situation yesterday where a patient's son flat-out told the charge nurse he wanted someone else assigned without giving any real reason. How do you handle it when a family member basically says they don't trust you? Does it get easier not to take it personally?

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It gets easier absolutely. You are in this environment constantly. The family and patients are (hopefully) rarely in that situation. They are doing what they think is best, and it’s easier to work with that when you can instead of against it.

I try hard to see it as "good riddance" and realize that not everyone is a good fit for that relationship.

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