Has anyone made the switch from product management to customer success? If so, would you recommend? Cheers

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I would say that product management tends to pay much better than customer success.

I’ve actually heard of the opposite - CS people moving into product, especially for B2B / SAAS companies. They tend to have a good grasp on what the customers want / need and just need to learn how to put together PRD’s and work with engineers.

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Depends as always. You can use your product knowledge to your advantage. The biggest hurdle is understanding a different set of metrics. Retention, different tools, NPS. Best advice is to focus on why you would want to make the change and if you’ll see the things you want in it.

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I have a different perspective. Where I work (SaaS company), I make significantly more than our product managers and having a technical background with indepth product knowledge is a big, highly valued differentiator. Prior to this role, I was in engineering design leadership and have nearly doubled my income over 4 years.

I have better work/life balance and really enjoy engaging with customers on a strategic level while still being allowed to go deep technical when I want. The career shift for me was a definitely positive. Every company is different with how they compensate, define customer success roles and if they value technical aptitude. I suggest you reach out to people in your customer success org to better understand their role and income potential before you rule out the change.

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I think it depends on the Customer Success role itself. The SaaS companies I’ve worked for have CS more aligned to sales and retention, so they were in all the sales calls and updates etc.

I know other companies could have it more aligned to Support team side of the house, but I’ve not worked for one.

Product Management got me into all avenues of the tech side which I love, I worked my way up from tech support to QA, then Data Analytics/Product Management - and got into overall Release Management in a new company With even more avenues to grow.

Also fro my Tech Support days, I was done with client calls etc, no thanks 😂

So TL;DR: from my experience I would not pivot from Product Management to CS as I would have not got the technical exposure I desired.

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Absolutely nobody should (and rarely does) make the transition that direction

Appreciate the advice folks 👍

I would not do that

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