Hi everyone,

I am working as a Team Lead for past 2 years and having 6.5 years of BPO experience. I would like to move to IT sector but I don’t have any IT experience. Will ITIL certification course be helpful in this case? Anu suggestion will be helpful.

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You can start with Incident manager, problem manager or change manager roles. Get some experience in infrastructure and move into IT service manager, Service Management Manager or Service Delivery Manager Good luck!

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