Hot take: too many consultants mistake being busy for being valuable. Half the people I work with are professional PowerPoint makers who are constantly churning out decks no one reads just to look important. I think consulting often rewards performance theater more than actual impact. What do you think, are we trained to deliver value, or to look like we’re delivering it?

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Market forces / natural selection will soon take care of this.

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Much of that stems from the focus on utilization and being billable.

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Toss up.

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This isn't a hot take at all. Many consultants are seat fillers setup to charge hours for little value to their clients. Most are boomers with little technical knowledge who survive on relationship building while playing around in PowerPoint all day. My firm just booted 3% of the company and that's the picture I painted from most that were pushed out the door.

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As a staff, I’ve been thinking this. Making kickoff decks with 50+ slides just to convey information the client already knows and has given us in the RFP proposal. Like it just seems like a time waster which is cool, but using all of the consulting jargon to make it seem like every little detail in the PPT deck is important is so backwards to me. If I was a client or even just a regular person and I asked someone to get me tuna at the store for tuna salad and they bring back lobster and salmon, imma be pissed!! I told you I wanted tuna, I told you I wanna make tuna salad, why are you giving me salmon and lobster??? Idk maybe I’m tripping

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Exactly @deloitte1

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A lot of the “busy” is self-generated and seems completely intentional. I completely agree that most consultants are just storytellers, skilled in making pretty PowerPoint slides telling clients how to do their jobs better, despite not having the skills or experience to actually do the client’s job. But it’s all about racking up hours to charge the client even more money.

Right now, I’m in the middle of an audit which has been going for 3 years, there’s a schedule for various data sources and expected deadlines throughout the year.

And without fail, at least once a month, we get an email from the audit team with a “last minute” request, for something that wasn’t on the schedule but each year they ask for it. Why? Because it generates meetings, and additional work with the “urgency” meaning we can’t avoid it.

But this year, we already got the data ready, knowing another “urgent” request would come. So we provided it as soon as the emails came in. What happened? They demanded meetings, and claimed they needed to spend even more time with us to run through this year’s data.

Why is this always a last minute thing, despite the audit team knowing it would happen? To charge more hours...

That’s all this is about. The only “value” your role has is to fatten the partners wallet.

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Let’s hope so! I’ve already seen consultants who are worried that their entire business model is going up in smoke on the AI pyre.

Taking two months to analyse, interrogate and investigate a client’s data only to charge them for a 60 minute snoozefest presenting their data back to them on PowerPoint slides, is a joke.

Clients know that AI can give the same result within a couple of hours, at most. And a GPT licence is probably cheaper than the consultancy fee would be.

What’s worse is now knowing that consultants are using AI to do the work for themselves, but then charging for their time in hours, based on “the length of time it would have taken to produce that output”, despite never actually working those hours. 🙄

Early career especially in strategy type work cranking out decks (for a majority) is all they can do. As you get more senior you should have the experience to provide value.

A lot of less experienced consultants complain that all we do is PM work. Nah bro, it’s because you don’t have actual expertise, that’s all you know how to do and have no experience to share with our clients.

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