How do you define success in a customer-centric product?

A great product puts customer needs first and solves real problems. But is success measured by satisfaction, adoption, or retention? Or is it a balance of all? Share your thoughts!

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Depends on which phase of the product lifecycle you’re in.

Intro:
- Is it launched?
- Has it met Production Market Fit?
- New Users (Daily, weekly, etc)

Growth:
- New Users (Daily, weekly, etc)
- Retention
- Any new users needs met? (I.e new features)
- New Partners? Channels?

Maturity:
- Is the cost of acquiring new users going down?
- Is the cost to enable each journey going down?
- Focus on optimizing.

Decline:
- Have you given users appropriate support?
- how many users are you helping transition?

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It's gotta be a mix of those! Ideally you want to grow the business and make people happy while doing it.

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