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Pendo is an all-in-one tool that provides basic product analytics, feedback channels, and feature walkthroughs. Heap specializes only in product analytics so they are richer in that space. If you don’t have any product analytics today, you would surely benefit from using either of them.
Pendo is more expensive but if you can use them for all they have to offer, it is a nice packaged deal.
My company already uses a tool for guides etc. So really it’s the analytics part that we really need. However, if pendo is the better tool for analytics then we would use that and the additional features it would bring
Google Analytics
Depending on what the product is!
Coach
Heap / Pendo / Mixpanel / Amplitude - there are dozens of Analytics tools out there.
I wouldn’t put Pendo first as a pure Analytics product though.
Doing research myself. Any other product analytics tools people recommend to look at?
MixPanel, Amplitude
Does heap do anything that pendo can’t?