How do you handle it when a guest is clearly over the limit and management pressures you to keep serving anyway? I had a guy slurring at the bar last night, and when I cut him off, my manager said I was “killing the vibe.” I’m all about hospitality, but not at the expense of someone’s safety or my liability. I don’t want to lose shifts for saying no, but I also don’t want to serve someone who might crash on the way home. Would you stand your ground or just let it go?

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This has only happened to me once or twice, and I had my manager's full support to make the decision. I think your manager is entirely out of line here and that you did the right thing. He should know better than that. If something awful happened to him, your restaurant might be found liable for overserving him and could be sued, fined, or even lose your liquor license over it.

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You are totally in the right to cut the guy off. Your manager needs to take some training again on alcohol and the penalties for over-serving.

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In such situations, I prioritize the safety and well-being of the guest, other customers, and the establishment. If a guest is clearly intoxicated, I follow responsible service guidelines and politely stop serving alcohol, while ensuring they feel respected and not embarrassed. I also communicate the situation to management professionally, explaining the potential legal and safety risks. Hospitality is important, but it should never come at the cost of someone's safety or our legal responsibilities."❤️

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Definitely in the right to cut him off , call a cab and politely explain to him that he needs to go

Depends on your state, but some places do have laws that cover this. I’d look up responsibility laws or look at specifics, because it’s not something that is usually just up to a manager to decide.

All states have laws about this and over serving leaves everyone liable. The manager is an idiot.

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