How much time does your team spend on ad hoc work vs. core processes? Feels like the more we automate core stuff, the more ad hoc requests multiply to fill the void.

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It's probably 70/30 in core processes' favor. There aren't too many curveballs here.

It will vary. As I simplify and automate core work, I get more ad hoc work. Some of that ad hoc work turns into new core work, which i then try to simplify and automate.

A lot of ad hoc around quarter end and forecasting cycles. Otherwise it’s manageable.

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