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What a jerk. On the bright side, it sounds like you have a great manager. Knowing they have your back must be such a nice feeling. I wish mine was the same way, but he almost always takes the customer's side.
Conversation Starter
Our managers are amazing. Best team of managers I’ve ever had
Pro
Good on you for staying calm—that kind of stuff is meant to shake you, but keeping your cool shows real professionalism. Sounds like your manager knows how to handle the tough customers when needed.
Pro
Totally agree. some people seriously need to learn how to respect workers. The way they treat them like punching bags is unacceptable. Honestly, repeat offenders with abusive behavior should face some kind of consequences or bans. Respect should go both ways.