I got feedback that I need to "tone down the tech talk" in meetings with other departments. But I'm stuck - if I don't explain why something takes time, they think I'm being lazy or inflating estimates. When I do try to explain, I lose them completely. What's the right balance between giving enough detail and keeping people engaged?

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I am a big believer in finding analogies when possible. Something I can compare to that they will understand, but without losing them in my technical talk. Keeps the jargon down some. I do understand that sometimes when you aren’t technical, it isn’t taken as seriously either.

Thanks for sharing

Dumb it down and put things in terms the other departments are capable of understanding. They need to realize that you're a human, not a magician. If they still can't grasp the concept that you can't handle requests instantaneously, that's on them.

Thanks for sharing

I think the key to this can be summed up in the common expression "read the room." Consider your audience and try to tailor what you're saying to their concerns. And while avoiding too much tech talk, work to craft a narrative they can understand and remember. A good story has a beginning, middle, and an end, and it has a point. If you can explain what's happening in those terms, you'll be getting through.

Thanks for sharing

Never explain anything, just tell how long it would take you and what are your pre-requisites from other disciplines to complete at your deadline

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