I had a guest come up to the front desk at midnight saying she was seeing ghosts and hearing sounds. Although it was a bizarre story, we moved her immediately. But her demands just kept increasing and now she wants us to extend her stay by 3 days for free because she came here to unwind and hasn't been able to because of the 'ghosts'. And the management actually decided to just do that to avoid negative reviews. True crazy customer story and I had to share!

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😂 pure insanity, I cannot believe they caved. They should have said no and let her post whatever she wanted. Most people would see she was nuts and the hotel wasn't at all at fault. And the ones who would take it seriously would probably be the type to book a stay to investigate the "paranormal" activity. Free publicity + more bookings!

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Wow. Honestly this is a great strategy. I might steal this idea lol. Thanks for sharing OP.

funny

was this by chance the Hilton in Monroe pa accross from Lowe's?

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No it wasn't. Why was there a similar customer over there? Spill the tea!!

I would have told her to show me. lol I love ghosties and run toward then, not away!

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I would of said, that's my friend Casper...

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likeuplifting

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