I have 16+ years experience and am currently working as an Escalation Manager for an entire IT account.My core work revolves around escalation handling, client management, stakeholder management, root cause analysis, planning / implying CAPA, process refinement. I'm desperately looking for a change in the same or related position. I have a strong background in understanding ITSM, knowledge management, and people management alongside a bit of technical know how.

Looking for #referral.....Please Help.

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