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Hello fishes. Need your suggestions. I have worked at Accenture for 2 yrs as a software developer and due to interest in core side, took training in Rv-Vlsi and placed in capgemini as PHYSICAL DESIGN ENGINEER . And it's been 9 months, I didn't get any project. I am much frustrated as I am wasting my imp time. I'm regretting now of leaving Accenture :( Can you give me suggestions on what to learn in this free time? Intel Corporation Qualcomm MediaTek Synopsys Inc. Advanced Micro Devices Inc.
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I guess I’m failing to see the issue. But I’ve always worked places where our client calls were recorded for “quality.” Why do you think this policy will negatively impacted your raise or bonus?
The way our "Leadership" operates is finding fault in everything one does. They will turn over every stone & stick to find an error to hold it over your head, but never in real time, which makes this worse. 3 months later, you must re-live a call you wished had never happened. It's not healthy.
We have had recorded calls for over 4 years now. We are in the senior health market and there are a lot of compliance issues in this industry. In the long run, it helps when you are doing the calls correctly. If you are not, it will hurt you. Overall, it makes you a better agent. You just have to get use to the idea that it's recorded.
Since this is new to us, it came as a shock. For years we were told that we would never record calls for valid reasons. We were not given a reason and when you tell a room full of Analysts, a lot of people will ask why.
I would say that is contingent on how everything else works. What more than likely happened is some extreme issue, and now they need to backpedal on policy. Wait and see how it plays out. Hopefully, it’s not just micromanaging and blame.
Definitely! This is a great example of micromanaging, especially since no one in "Leadership" has to be on phones, but don't have a problem telling us how to do it better.
Rising Star
You can’t trust no one or anything that can potentially use something against you!
I agree! There is such a division between the worker bees and "Leadership" - it's quite toxic.
Conversation Starter
It’s your job to just go with the changes. Don’t think too much of it.