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It depends. If I think I can help the situation I will intervene. However, if I can’t help I might just call for a manager to defuse the situation. But honestly, today, most customers think if they’re rude enough they’ll get they’re way.
I wouldn't want to step in myself because it would probably only escalate the situation, but I would go get a manager and ask them to step in. Awful customers like that just love managers lol
It happens. I have had it happen plenty of times. I don't typically intervene unless someone is yelling or cursing. People have been so rude since Covid.
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I usually do not intervene unless I get one my manager to help deescalate the situation. I did noticed that people have been more rude after Covid as well. I use to intervene but I fell like that never worked and made things worse.