In retail when I am in a "challenging situation" with a customer I use my TCI (therapeutic crisis intervention) experience from my non retail job. I remain calm, actively listen, provide literal proximity and recognize that behaviors are a form of communication. This usually helps de escalate the situation. A customer even told me "you're making me feel calm, stop it!" and I laughed...

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I feel like everyone working in retail should be TCI-certified 😂. I've got to imagine that's a huge help for you at work. I'm decent at defusing situations, there are definitely some customers that won't be happy no matter what you do though.

likesmart

I wish I had the patience and knowledge to use this method. It’s good to see other people have figured out ways to be successful in the face of challenging customers.

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Additional Posts in Crazy Customer Stories

Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

funnylike

"Evaluation In Progress" what is this mean in TCS. Got mail to upload the documents and current status "Evaluation In Progress". Other side I see Intervew Process as " Prepare Better Learn more about the..." see the screen shot.

Finally what all this mean ?

Post Photo
likeuplifting

me: how can i help you today?
customer: can you get me a younger wife who talks less?
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likefunny

Once when I was waiting tables, I had a guy pay me cash. The change was 45 cents, which I didn't give back to him because like who wants that. He then asked where the change was, and when I explained that I didn't give back the loose change, he made a big stink about how dollars and cents matter and didn't leave me a tip. He was a republican staffer on capitol hill.

likesmarthelpfulfunny

I had customers tell me how amazing the salads I make for them. It’s great that I can make salads that good!

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Someone came in and ordered 60 bacon double cheeseburgers… my crew thought I was kidding. 😅

likefunnyuplifting

Hi how much does a florist get paid per hour? Thanks

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