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If it’s used to reduce burnout (like predicting equipment failures or easing scheduling headaches), it could be a net positive. But if it’s only about cutting labor, that’s where it becomes harmful.
I called to order pizza a couple of weeks ago, and it went to an automated system that couldn’t understand me. It was like being on one of those candid camera videos. It was so bad. Hung up and will not be calling again. I get that AI and automation make it easier, but can it at least for sure work before we take humans out of the mix?
I’m curious to see how effective all this AI stuff is in our industry. Sometimes AI is better (like analyzing large amounts of data) but other times, you just can’t replace the human touch…