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If you have admin access, you can force a check in and discard their checkout
What you are describing sounds like a SharePoint on Premise issue. I never had that issue with a Teams File. Can you share the file using OneDrive instead? You would get Co-Authoring abilities and version control.
Difficult to say as the permissions can be configured (or mis-configured and forced on users) in many different ways in SharePoint. Immediate next step should be to request Admin access if you do not already have so you have flexibility in resolution. From there it’s often just a matter of clicking around to figure it out.