Last holiday season, I promised myself I wouldn’t be the PM answering Slack messages on Christmas Day....fast forward to now and I’ve got a client demo scheduled for December 27th. I guess the holidays are never truly 'off' in this role.

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You can lead here by modeling the behavior you want to see: request the client shift the demo to allow time to spend with family during the holiday (client's family included!).

If client insists, let the client know there will only be limited support for a demo on the 27th, and you're seeking a resource who can cover it. Delegate the demo to a volunteer, or if you must, do the demo yourself with clear expectations to the client that the full team isn't available, nor will they be iff demos aren't scheduled in advance.

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Very well said!

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What client is actually requesting a demo on Dec 27th?! That seems quite odd…

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Ugh. Depending on the urgency, I would ask if there would be a better date in the new year to accommodate you and your teams holiday PTO.

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