Last year I was involved in a medical error. My assistant inadvertently administered an oral Bordatella vaccine subcutaneously. When I did a search on VIN, this was something that had been discussed in 36 separate posts. When I called ASPCA poison control, they had received 18 calls just in the previous year about this type of error. We informed the owner right away, followed all recommendations, and luckily the dog had no adverse effects. Got me to thinking did you receive any training on handling errors like this? What do you say to the owner exactly?

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I am glad I never encountered such problem. But thank you for sharing this. This can be used to spread awareness to all the professionals in the profession.

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It sounds like you handled it well! Thanks for sharing! In this situation, the best thing to do is own the mistake & let the owner know that you've contacted poison control for the safest steps. And learn from the error!!

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Oh absolutely! I have made sure to explain the directions much more carefully and thoroughly since then. And my assistant has been extra cautious too! We were so thankful the dog was ok!!

When I was in vet school, we did receive some training on how to handle medical errors. We were taught to inform the owner as soon as possible and to explain the situation and the potential risks or complications that can occur. We were also taught to apologize for the mistake and to offer to provide any necessary treatment or monitoring for the animal at our own expense. It is important to be honest and open with the owner and to make sure to provide them with the best possible care.

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