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What you’re describing is when something is broken systemically. You should not have 12 clients.
Get promoted to account Director? You also shouldn’t be on 12 clients.
Get promoted to GAD? You guessed it. You also shouldn’t be on 12 clients.
There’s a macro-trend of cost cutting that’s going to truly break this industry, but it also sounds like you have an agency mismanagement problem.
12 clients is crazy and just not physically possible to do well, even if you work 24 hours a day. Also, I’m sure your clients have no idea that you’re working with 11 other clients. Your leadership don’t know what they’re doing and I would try and get out of there asap.
I feel like since the industry moved away from blended rates and to rate cards it’s been too too heavy also. It used to be branches up to leads, now it’s just a team of 3 across multiple accounts
I agree with everyone above, that is way too much for any one person to manage and is irresponsible of them to put all that on you. I would be looking for a new role if I were in your shoes.
Raise the alarm. If they do nothing, leave. Thats too much fam