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When they stop crying they stop caring. Take it from someone who has been in the field since they were 18. In basically a robot now that lives on caffeine and sarcasm with serious PTSD and caregiver exhaustion. Watch this one and make sure they have the support they need, and you’re not burnt out yourself. 🗣️🗣️🗣️
Chief
That’s a tough spot to be in! First, acknowledge their feelings and provide a supportive space—sometimes people just need to vent. Gently ask if there's anything work-related contributing to the emotions and if there's a way you can help. You might also suggest they speak with HR or a professional for extra support if it feels beyond your role. Compassionate listening goes a long way!
I would ask he or she if they would like HR to sit in during your conversations. Additionally, you could tell he or she that you are concerned about the crying and would like to refer he or she to EAP.
Cries literally or about a specific concern?
Chief
They say they're frustrated and cry. It is not a good fit - the job, but I am not in a position to let them go. I wish for their own sake they would quit.
Man or woman :)
Wow
There are many people with severe anxiety disorders that cry when they are nervous, and they really can't help it.
I have had this happen with patients when I have just come in the room and sat down. They are usually very embarrassed, but really do not have a way to control the crying. However, this could also be a deeper mental health concern as well.
Offer Emploee assistance program to deal with her /his stress. That may stop the tears.
I think it speaks to their comfortability with you but also could be pointing to a larger issue. Agree with others to suggest the EAP if your company has one. Maybe work with them to find a different position in the org? Sounds like a tough position to be in OP.