Our leadership team keeps bugging us for long-term product strategy, meanwhile we are drowning dealing with nonstop requests from sales and customers. It feels like we’re always reacting instead of building toward a bigger direction. I’m trying to figure out how other teams protect strategic work from day-to-day pressure. What has actually worked in your organizations?

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Isn't that a question for your leadership? Basically, someone has to dedicate time to product strategy. There should be a specific set of people whose official job it is to support sales and customer service work. There should also be a specific product strategy team whose official job is long term strategy and EXCLUDES sales/service work.

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