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I try to understand the parent’s point of view and look at the situation through my “mom” lens. This helps me not to be defensive and look at the situation objectively. I accept the reprimand if there is one, apologize to the parent, and move on. I have learned over the years to learn from my mistakes, and not dwell on them. It is something that is often uncomfortable, but had made me grow as a teacher.
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We like in a society of people that overreact also. I feel the internet is strongly to blame
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I had something similar happen recently with a parent complaint over something really small. It's hard because parents don't realize how hard it is to receive those complaints.