Stayed at a Tier 7 Ritz-Carlton and was totally skipped by housekeeping one night of the stay, called to make front desk aware and they just sent up new towels. How many points is fair?

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You need new towels that badly?

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None? I don’t know. Nothing that big of a deal.

Let them know you were skipped and that new towels wasn’t an appropriate response, assuming you communicated that you still wanted your room cleaned. Wouldn’t really expect points, though they may pay it out considering the cost and service expected of the brand.

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Not a matter of need but just not where the bar is at $400/night

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People classy enough to stay at a hotel like the Ritz shouldn’t be un-classy enough to go scrabbling for points. IMHO.

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If you needed the housekeeping, they would have made it happen then. Asking for points later feels odd.

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Let the front desk know at check out, might get points then. Probably no more than say 10-15k? I don’t think it’s an issue of being “classy” or not, just holding a hotel up to Tier 7 standards

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So I’ve just stayed at a Ritz Carlton for a weekend and they’re definitely going downhill. Room was tired, towels were dirty, breakfast had a 30 minute wait. None of it is fatal on its own but you just expect more for the cost.

Next time stay at the Edition West Hollywood.

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Zero?

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