The software we use freezes at least 5 times a day sometimes right as the call came in. Then you’re sitting there trying to reboot (which takes a couple minutes at least) while the customer is on the other end in complete silence. You’re scrambling to fill the gap with the most awkward small talk ever, praying the system comes back before they lose patience.

Anyone else feel like the tech makes the job harder than the actual calls sometimes?

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Of course lol computers alone makes everything harder at the most inconvenient times

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Right I’m convinced

Yes! Meanwhile, I’m apologizing the whole time for something I have no control over. If I could get a consistently working device, it would be amazing how much I could get done!

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I feel that, apologizing nonstop for something out of your hands gets old fast. A reliable system would change everything.

All the time. It's amazing anything gets done with the legacy software issues and outdated systems we have at retail.

Not nearly as annoying (which might make it worse, in the "death by a thousand papercuts" manner) is that our system times out and goes into rest mode if not touched in some (too short) amount of time. And the number of times it times out JUST AS I am reaching for the keyboard is truly incredible, ;)

funny

Ugh, the timing out thing is the worst 😂

Absolutely! And they usually breakdown when there’s a random rush of people. And they’re all looking at you, getting impatient as if you caused the problem.🙄

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Exactly! Customers think we broke it on purpose when it freezes during a rush 🙃.

Absolutely—sometimes it feels like the tech is the real challenge, not the customer calls.

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Honestly, half the battle is with the tech, not the customers 😅.

This is giving me Dial Up Internet vibes LOL

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Right?? Feels like I should hear that screech every time it freezes!

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