Translator calls are honestly one of the most frustrating parts of the job. There are times when the customer speaks the same language as me, but I’m not allowed to assist them directly so I have to go through the translator.
And some of them are just not it. Passive aggressive, relaying half the info, then getting annoyed when the customer doesn’t understand. Meanwhile, I’m sitting there fuming.

It’s so tough when you’re trying to give good service, but the middle person is dropping the ball!

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Whoa, that's honestly wild. Why aren't you allowed to translate yourself? Though to be fair I guess, they should definitely be paying you extra if you're using more than one language. I don't blame you or the customers for being frustrated at that situation.

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Right?? It’s such a weird rule. And yeah, bilingual calls definitely take double the brainpower.

I've only ever dealt with the deaf relay (whatever the technical/legal name is), and they are pretty professional. They read whatever is typed, and type whatever I say.

I do remember getting a call when I had a car for sale. The relay operator seemed more interested in the car than the person on the phone. Probably the only time I ever had a relay operator "break character"

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True, most are super professional! That’s hilarious though about the car. I’ve never had one break character like that.

I would express how those interactions went to a manager or even HR and explain to them you are bilingual. Express that you are very capable of giving the customer better service that the interpreter can

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That’s a good point, I might actually bring it up. It really would make calls smoother for everyone.

Totally get that—it’s like watching your effort get butchered in real time. You’re doing your best, but the message gets lost in translation—literally. It’s frustrating when you know you could’ve handled it better on your own, but your hands are tied.

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Exactly! It’s the worst when you can literally hear the meaning slipping away and can’t do anything about it.

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