United vs Delta airlines experience considering United’s new Polaris?

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Depends on your home city and the type of travel you want. I’ve done both. My two cents.

United: Polaris lounges are great, good international points redemption options, best business class internationally of US travel. Cons, everything else.

Delta: best customer experience for domestic travel (customer service, % of planes with more legroom, TVs and WiFi consistently work and are available on all planes, easy to use app, fair upgrades, not typically involved in scandals, etc). Not great for international travel or international points redemption.

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Delta one suites are better

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