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Rising Star
Here’s the thing your supervisor maybe doesn’t fully understand. Just because someone posts hours to a job code doesn’t necessarily mean you have to bill it to the client. Finance makes that decision.
Ie: 100 hours posted on timesheet to project A. Finance determines only 80 of those hours can be billed through to client, for whatever reason ( budget, fixed estimate, etc.). They bill 80. The unbilled 20 hours just hits that projects P&Ls bottom line, reducing profit.
You don’t need to literally move those 20 unbilled hours out of project A job code. In fact you need it there so in the future the agency knows how many hours it really takes to do that project. Otherwise they’ll continue to under estimate hours.
Exactly. I bill accurately and what they do with it after that is not my concern.
Rising Star
Bill accurately. If someone is pressuring you otherwise go to a trusted senior person.
Even if it’s my manager? Awkward spot
End up being told to allocate time to agency numbers and not the client job numbers. Feels like a set up.
Not so great account management. Hours should always be billed accurately. Based on that, managers should work with their teams and their clients to ensure that workload stays within scope and budget. Instead, it sounds like this manager is avoiding the conversation altogether, and perhaps trying to make their management look better on paper, but the account team winds up suffering for it and client expectations potentially remain unrealistic.
Don’t do it. And document everything
I’m in NYS. Just had a 1:1 with a CD who is saying the opposite of what my manager said. Recorded that.
I experienced the same with my manager. I ended up leaving.
Voluntarily?
It’s what happens when a holding co agency agrees to bill less than a competitor to win an account. Then leadership saddles employees with the responsibility of ensuring profit by not billing hours accurately b/c doing so cuts into the profit margin.
And that’s not accurate. Your OT other than hourly costs them no more. It may hurt their goals but it’s not hitting margins. And you’ve just lost the ability to have a conv with the client.
Has account actually said anything to then about it or is all in their head? Either way you should be billing accurately.
I have not seen anything. Just given instruction. It’s not excessive. Say 6hrs on one job 10 on another for a whole week. Told it’s too much.