We split our CSM team in two roles: CSMs and AMs . The AMs own the commercial relationship, mitigating churn, managing renewals, and proactively identify & close upsell/cross sell opportunities. I’m realising that the team has not been successful with proactively selling and creating new opportunities. They are spending significant time on the renewals. I’m thinking now to have several dedicated renewal managers, and AMs that purely focus on upsell/cross sell. Any advice?

Best neighborhoods to rent in SF under $4k a month? Debating Marina, Pac Heights, Hayes Valley, Russian Hill but open to all suggestions. 24M and single, looking for low crime areas with access to restaurants, bars, things to do, etc

I want a dog so badly but I can't imagine walking him up and down these hills every day T_T

Offering advice to job seekers who go around recruiters and message hiring teams, execs, etc. You are putting the Recruiters job in danger. If a Recruiter declines you or doesn’t choose to reach out, it is because the hiring team declined you, or you don’t have the experience. You will most likely not be considered for future roles because of this. When I see people giving advice to reach outside the Recruiter, it’s bad advice. Very rare is this a good idea.

Just joined a 300 person startup as a mid-level manager. Is it appropriate to send email to C suite to say hi and introduce myself?

How do we get them to shorten the consumer ISI? It serves no ethical purpose and physicians hate it. Here’s my version:

Any recommendations for learning Mulesoft? I used it a bit a few years ago, but I don't remember much. How much has it changed since being bought by SF?

Anyone got a six figure base as an AE? Hunting around for companies with 6-fig base and similar commission. Seems to be mostly field / enterprise pay.

Currently making $75k, which is very low compared to my counterparts. However, in February I’m supposed to get a salary adjustment with my yearly review. I got a job offer for $120k-150k which I turned down cuz I want to stay at Adobe.

How/when do I use this to leverage a good salary adjustment in Feb?

Does anyone work in Dubai or Singapore who can give me an idea what you get paid? Thinking of making the move from Norway. Lower/no personal income tax is the incentive - paying 47% 😭

Messed up a document production. What now?

In my first IUI cycle, took the trigger shot today and IUI is the day after tomorrow. I have 2 follicles - 16mm and 24mm in size. Looking for input from anyone on here who has gone through the IUI process. Please send positive vibes.

Looking for a good Feedback 360 service or similar to goal and reward my growing team. Anyone know of a good platform?

Hi there, I am looking for companies/referrals hiring AE roles right now. I have 4 years full sales cycle experience and have been a top rep at my HR Tech company located in San Diego. Looking for a hybrid role in San Diego or remote position. Anything would be helpful, thanks in advance!

When you think a CD you work with couldn’t possibly be a bigger smug fake hipster cartoon of adworld douche arrogance, and then you find out he worked for... Fyre Festival.

Anyone have an Echo device in their office? I really like having them at home but I’m not sure if I should have it at work.

Hi everyone I had recently joined tcs on 10th August. Can anybody let me know what is the procedure to fill the timesheet allocated to the project yesterday but the task was not assigned yet.

What goes into concepting these perfume ads? Seriously.

Anyone joining Deloitte india in the month of October?

Why is Barclays the best organization to work with?

I have been hearing a lot that Barclays is one of the best organization to work for but no one is actually helping me in what terms it is better then other organization's. Can someone please share their thoughts here

No joining bonus for early joiners
No WFH set-up cost for new joiners
The organization does provide chair/monitor/mouse/keyboard for WFH ease but then we have to return it while leaving organization.

Word limit pls check commen

I am not in account but would love to have a more comprehensive take away from meetings particularly client feedback verbalized. How do you account folks do it? Tips and tricks? Thank you!

Account executive here, who has about 5 years of agency experience. Who else is completely over working in advertising and what steps are you taking/planning to make a career move?

Not looking to make a move anytime soon due to covid but am curious to what everyone else is thinking.

When’s the best time to go client side? Wait till I get a promotion or try to switch sooner rather than later?

Are there any Certified SCRUM Masters, or Certified SCRUM Product Owners here?

I just got the certifications and I am wondering if it would be worth it take the more advanced courses (paying out of pocket).

Hi everyone,

I'm going for a role for Account Director and have gone through the interviews with the head of accounts, BD as well as the ECD's. I received the following email at the end of the day:

"You are one of two candidates in the final round.

One thing we haven’t spoken about are your salary expectations. Could you have a think and let me know early next week as well as your employment status (residency permit)."

What would be the best way to answer this response? Appreciate the help

For those of you who have had to develop a "thick skin" how did you do it without becoming a robot? In the beginning, I just cried at work all of the time. I've gotten better but I'm generally sensitive so kind of an outlier. Could use some advice, thanks

How often do scopes change? I thought it was normally on an annual basis with some exceptions but my CD is telling me they change constantly. Someone educate me…

For those of you in healthcare related account management, what is your healthcare background? I am clinical and getting ready to hire a higher level account manager. I am really biased toward people with clinical/in hospital experience because, quite frankly, healthcare is a different beast - lots of hand holding and change management. I don’t want to miss the right person because of my bias, so im wondering how many healthcare related AMs have healthcare/clinical experience… thanks in advance!

Is there such thing as a true account role at major branding agencies? Ex. Interbrand, Landor, Pentagram...Sounds like in many cases it’s actually just PM under a different name.

Kind of love my main client. She lowkey texts me when she steps away from calls to pee.

How many years into your career did you start to feel jaded about the industry? I only have 4 years under my belt and still believe it’s fun and challenging, but I see so much negativity on here.

Anyone know what the current atmosphere is like in McCann New York after they lost one of their biggest clients, U.S. Army? Does losing such a client deteriorate an agency’s culture/career prospects?

Just moved up to SMB AM and I’m curious to the enterprise reps— what’s the quickest way to move up segment? A lot of people I see it’s 5+ YOE just curious if you can segment hop or if it’s a time situation.

Hi Account friends! It’s the start of a new year and I was hoping you all could share any book / newsletter / blog / course recommendations that help keep you up to snuff. Feeling a bit stale and like the last year has been a tactical grind. I want to brush up on modern thinking for our industry - the latest and greatest marketing books, strategy perspectives, creative self help, etc. to feel more alive as we start 2022.

Comment your favs and THANK YOU in advance!

I want to quit without a job lined up. My agency is a dumpster fire of incompetent project managers, revolving door of creatives and culture of not holding people accountable amidst a micromanaging gossipy leadership. I just want out. Tell me it is ok and will be alright.

I work for a small agency and manage our internal marketing acct. We had very few processes in place when I started. I’ve since created, implemented, and trained our dept. on project mgmt for clients and am trying to convince the owner to apply those principles to our internal jobs. They are resistant because they just want the work to be done and don’t “want to keep spending money on internal jobs”. I’m confused because we’re doing the work either way and “spending” in labor/resources.

When cold contacting an agency (because the agency doesn’t post jobs online), is it better to contact the head of account mgmt, or the agency’s recruiter?

Any advice on how someone can make the shift from pharma to consumer goods?

Wondering if anyone has had issues with TCG/Robert Half? I was promised to be converted to full time when accepting then they just ghosted the situ. (All this is pre COVID-19 just for reference)