Weird question (I'm IHC at a pubco) - Fidelity messed up with something about my 401(k). It took multiple months and phone calls with them, but at the end of the day, I got totally screwed and admittedly lost it on the phone with them. Fidelity then reported me to my company, so now going through an HR process (even my boss thinks it's a little ridiculous). Fidelity shared the transcript and recording of these calls with my company...are they allowed to do that?

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Yes, I’d think they may be able to. Since your employer sponsors the Fidelity 401plan, Fidelity isn’t just a random third party. They are providing a service to your employer. It all depends on the plan agreement and their privacy policy, and why they shared them. Now….if they disclosed unrelated personal financial information as a result of sharing these recordings… that’s a whole Nother issue!

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