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I’ve done call center work, and it is a crash course in resilience, communication, and handling tough people. It’s not glamorous and can be draining, but if you treat it like a paid bootcamp for your soft skills, it can open doors later. Just be picky about the company and support they offer.
It's true that it's a way to get a foot in the door, and if it's the only job you can find it's, well, a job. The work can be deadening, however. And all too often it's a dead end without much chance of advancement, depending on the organization.
Absolutely! It’s a great way to learn the product and the grow from there. I spent the first few years at a tech support call centre and then used my tech skills that I acquired answering tech questions into a tech PreSales role helping sales people close business with tech presentations, RFP responses etc..then I found my way into mgmnt managing tech pre-sales people until I went into tech sales myself. If you like being in front of customers selling solutions and being the expert in the room, then definitely a role in Tech Support is a great launching pad to so many other places inside of a tech vendor - sales, consulting, account management etc.