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It is amazing how careless some people can be. And then they blame everybody else for their mistakes. It makes me wonder how they are in every other aspect of their life…
Pro
Right? I think about that too. How do they manage their other life stuff. God knows to be honest.
Some people just don't understand what we say. Did you show the person what you wanted as info?
Pro
Yes, I did, and the customer kept insisting they had sent it. I kept repeating that if they had, I would have seen it by now. He finally said he’d send it, but I’m pretty sure he won’t.
Pro
Here’s the thing—sometimes people just don’t want to face the hassle or admit they don’t have the info. But yeah, when the details are that straightforward, dragging it out only makes things harder for everyone involved.
Pro
The issue is that agents must follow the rules; otherwise, customers have slim chances of winning a claim. We only ask them to complete certain steps to help their case, but many think we’re just giving them unnecessary tasks, when in reality it’s for their benefit.
Pro
I feel you. It’s crazy how often the simplest requests get ignored, and then the blame somehow lands on the company instead of just following instructions.