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The times when I have to struggle to keep it together would be when people let their kids run wild, opening packages or tossing stuff around. Lately it seems like the parents stand there smiling, like they think their kid's rotten behavior is so adorable. I always have to hold my tongue and not tell the parents what I'm thinking.
as someone working on the sales floor of a discount retailer could very quickly in time see as well as hear which parents wanted as well as appreciate having children vs. those that don't. Even those parents that are "present" aren't "firm" with their children leading to their child being frustrated. I knew as brief a time it was I could not remotely tune out hearing the screaming children and had to leave day side. The turning point was a woman with two young children, one girl, whom the mother fawned over calling prescious & a younger son whom before me she punched him in the stomach with the lad then asking his mother "why did you hit me mommy?".
I worked in fast food years ago and I once watched a customer spin and knock their drink off the counter, and then start screaming at me saying it was my fault because I didn't put the lid on right. They literally just flung the drink off the counter in front of me. No flimsy plastic lid is going to stay on a drink that becomes a projectile.
Oh heck no! Wow!!
When a guest came in at 2 a mini asking why coffee wasn't made. then threatening to blow Jekyll Island off the map because coffee wasn't served until 6 am so it wouldn't get wasted.
Homeless guy either on too much drugs, not enough medication, or both decides to berate me at the cash register for something out of our control. With 2 managers present I walked to the back room while they deescalated for a good 5 minutes.
Rising Star
Oh, I’ve been there. That quiet moment where your brain just taps out and goes, “Yup, this isn’t in the job description.” Mine was when a customer tried returning an obviously used toaster—with crumbs still inside—and argued it was “defective because it smelled like toast.”
Me too 😣