3 hour maintenance delay this morning on American. Checked my account and they deposited 5k points without me even contacting them. Has anyone had this happen before? I am PP status

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Nope. Ep, here

EP here; I’ve had this kind of proactive compensation happen before, but infrequently (e.g. the flight I’m currently on was delayed almost 3 hours due to maintenance and ATC but no comp/apology email)

It depends on the gate agent / manager to initiate this.

I’m sure if you reached out they would give you more

Had flight cancellations for two and a half days last month on American. They gave me 15k points without asking.

On a different story. 24 hour delay on United due to maintenance issues and lacking availability on earlier flights. No compensation/ goodwill gesture not even a hotel stay.

M1, I find that difficult to believe. There’s something missing in that story...

Nothing is missing. 1k as well. Shouldn’t be surprising as it is United.

They rejected hotel voucher because I live in the vicinity. I live 1.5 hrs from the airport.

M1 that ain't right. I dont know United, but on Delta I would have had meal.vouchers and an airport hotel.

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