Does it matter when you check in online for a hotel in terms of getting an upgrade? I'm a titanium elite Marriott bonvoy member looking for upgrades at Westin and Ritz in a couple of days. Any tips on getting an upgrade?

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I used to work at a Sheraton. There were a lot of factors I considered when making an upgrade. Primary one was availability. If you’re only staying for one night, you’re more likely to get an upgrade. If you’re staying for more than one, I might need the suite for the second night but not the first because someone actually paid for that suite. Other factors I considered other than status level was how often they stayed at our property, their rate, if they’re with a group or not, when the person before you checked out (so we can get the room cleaned), etc. Also, these decisions typically happen prior to check-in. You might just not know about it until you come to the desk. It’s worth it to call and ask though if you have a special occasion or something. If a titanium elite were to walk in and ask, I’d do my best to accommodate. I’ve had a guy who’s been a titanium elite for years and never got an upgrade so I went out of my way to accommodate him. Other people I’ve upgraded are people who have called and asked because it was an anniversary or something.

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Thanks so much for sharing! Will call them up and check a day ahead.

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Ritz does not honor suite nights unfortunately. Westin will.

Same experience w/Ritz on Maui - they upgraded us when we arrived.

First rule is: ask!

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