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I think you need to have a conversation. If there is an actual emergency / high urgency situation, that’s different from creating a 24 hour expectation for all submissions. Say that your typical turnaround is 2 weeks given workload and other accounts, and get management to sign off on that timeline if needed in case there is an issue on the broker side so your team is aligned with your response. If the broker has a problem then you can ask your managers to chat. Short turnarounds should be reserved for emergencies only. You guys need to respect your partnership and it sounds like the broker is being unrealistic.