A broker I work with keeps sending submissions at 4–5pm and expecting next-day turnaround, even though this has happened at least 6 times this month. My manager says to protect the relationship, but it’s starting to affect my other accounts. At what point do you push back directly on a broker without hurting the relationship?

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I think you need to have a conversation. If there is an actual emergency / high urgency situation, that’s different from creating a 24 hour expectation for all submissions. Say that your typical turnaround is 2 weeks given workload and other accounts, and get management to sign off on that timeline if needed in case there is an issue on the broker side so your team is aligned with your response. If the broker has a problem then you can ask your managers to chat. Short turnarounds should be reserved for emergencies only. You guys need to respect your partnership and it sounds like the broker is being unrealistic.

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