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I’ve had the total opposite experience. Hyatt has been amazing to me for a few years now (since 2019). Both domestic and abroad, although some tips and tricks like shorter stay is a more likely fancier upgrade and such.
Down in Argentina I twice got upgraded at Park Hyatts to the presidential or diplomatic suite which was awesome.
In my most common city in the U.S., some of the staff knows my name (the most common woman at check in desk and the room service person) and they’re always super nice and I have a beautiful snack board and a bottle of wine in the room most weeks.
My average week at a Hyatt has been met with more niceties and such than even special occasions with my Marriott Ambassador where they went out of their way to do something.
Go to the website and select pay my way. Let’s you split a stay between points and cash.
Honestly, the only two areas where Hyatt excels are the lower redemptions compared to Marriott (~40-60% less points) and confirmed suite upgrades (which so far have gone through without a hitch). That said, that’s where the differences end.
The only thing that stops me from going back to Marriott is that they’ve inflated both paid and points nights at all of their Edition hotels, which is the only Marriott I stay at when not traveling for work. That said, I’ve gotten better service at Editions with Amex FHR than with Marriott status alone.
I think if Hyatt just refreshed their Park Hyatts (most I’ve stayed at have been tragically dated) and added more Alilias and Thompsons abroad I’d be fine. SLH are a bust as they inflate rates when booking through Hyatt and rarely have redemptions available.
It really varies - for example, the luxury travel Flyertalk board still discusses Park Hyatt (excludes Andaz and Thompson) but also excludes St Regis, JW, and Edition (does slightly consider Ritz albeit a slight tier behind Park Hyatt). The dated issue stretches across brands imo and in very few (and definitely no major tourist) markets are any Hyatt / Marriott / Hilton the crème de la creme compared to the Rosewood, Aman, LHW, Peninsula, etc. albeit they charge ~20-30% lower rates on avg. anyways.
Hyatt’s issue is definitely footprint, but the bang for buck points value is just stronger and if we’re talking high-end properties, half of Bonvoy’s are required to basically give no benefits (resort fee, no breakfast / lounge, no upgrade req.) and especially don’t in the US so you don’t really have many great options.
As someone who was a Marriott Ambassador for about 10 years, I would agree. I just think there’s too many Globalist out there and it’s too competitive for things like upgrades. Coupled with lack of full service properties (Hyatt Regency’s are like Sheratons IMO), and I’m probably switching back to Marriott next year. The full breakfast and waved resort fees aren’t meaningful enough.
For years as a Diamond it was top notch. Headed back to Hyatt this year (Marriott ambassador and Hilton Diamond now), so hope it hasn’t decayed.
Wish Hyatt would have bought SPG…
They sort of did. The SPG loyalty program people work at Hyatt now.
I've stayed at Hyatts for over 7 months and the property itself impacts me more than the globalist status. Especially at park Hyatts in busy cities where you are unlikely to get a meaningful upgrade, etc. However the redemption is a good value and I'm using them for properties outside North America, where I hear the distinction is larger.