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Arrived at a SPG property last week and had email confirmation and booking in the app but hotel didn’t have it - manager blamed merger IT issues, anybody else experienced this recently?

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Yep; the manager was nice enough to get me a fresh booking on the spot but can see this being a huge problem especially if it gets busy

Yeah, wasn’t as lucky took more than 2h for them to find me a room somewhere else, which was 1-2 levels below. And cust. serv. was all over the place with inconsistent info during that time

Happened to me too - hotel was sold out so they moved me to a hotel next door.

Yes!!!

Same happened to me omg!!!

They also charged my credit card. I spent hours with them on the phone and still haven’t got a refund

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