Arrived at a SPG property last week and had email confirmation and booking in the app but hotel didn’t have it - manager blamed merger IT issues, anybody else experienced this recently?

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Yep; the manager was nice enough to get me a fresh booking on the spot but can see this being a huge problem especially if it gets busy

Yeah, wasn’t as lucky took more than 2h for them to find me a room somewhere else, which was 1-2 levels below. And cust. serv. was all over the place with inconsistent info during that time

Happened to me too - hotel was sold out so they moved me to a hotel next door.

Yes!!!

Same happened to me omg!!!

They also charged my credit card. I spent hours with them on the phone and still haven’t got a refund

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FYI If your name doesn’t match exactly you can’t combine.

And when I called SPG they said the account maintenance wasn’t ready so to call back

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How do I request suite upgrades on the new app? I have 10 that will expire this year and can’t seem to find a way to apply them on a reservation. Thanks for the help!

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my nights finally all came in! Activity history is now messed up again though 🤔

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FYI If your name doesn’t match exactly you can’t combine.

And when I called SPG they said the account maintenance wasn’t ready so to call back

Anyone still missing nights/stays?

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For those who became platinum premier elite + ambassador with the merge, have you received your ambassador already? How long does it take?

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If anyone sees their missing nights appear, please post here so the rest of us know to start checking for them to appear. TIA.

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Will status for current year still be valid till February of next year in the new combined program?

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It is WILD that we had a whole separate bowl for this.

FYI - Just went on the Marriott website and selected the option to combine both spg and Marriott accounts. All stays and details updated. Past history to be updated in 48 hours. Get it done folks!!

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Almost 4 weeks in and my status is still wrong. It was correct for the first ~1 day and then bumped down a level. Shouldn’t be hard as all my nights last year were SPG. This is ridiculous.

Is anyone able to give me the Marriott Family or/and friends discount paper? 🤗

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